Introduction

Dizbi Private Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines our practices for collecting, using, and safeguarding your information when you use our website, mobile applications, and related services (“Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have any questions or concerns about our privacy practices, please contact us at info@dizbi.com.

Information We Collect

We collect several types of information to provide, improve, and protect our Services:

1.1 Personal Information

When you register on our platform, we may collect personal information, including but not limited to:

  • Name
  • Contact Information (Email address, phone number)
  • Professional Details (Specialization, qualifications, certifications)
  • Payment Information (when you make transactions)

1.2 Non-Personal Information

We may collect non-personal information automatically when you interact with our Services. This may include:

  • Browser type
  • Device information
  • IP address
  • Operating system

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our Services.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve Services: Including registration, consultation, booking, payment processing, and e-pharmacy orders.
  • To communicate with you: Regarding your account, transactions, and updates related to our Services.
  • To facilitate payments: We use secure payment gateways to process transactions.
  • To ensure compliance: Including verifying practitioner qualifications and certifications as required.
  • For research and analytics: To understand user behavior and improve our offerings.

3. Payment Processing and Financial Information

We use secure, third-party payment gateways for transactions. When you make a payment, your financial details (such as credit card or bank account information) are processed directly by our payment gateway providers, who adhere to high security and regulatory standards. Dizbi does not store any sensitive payment details directly on our servers.

4. How We Share Your Information

We do not sell or lease your information to third parties. We may share your information in the following situations:

  • With service providers: To assist in operating our platform, including payment processors, email services, and hosting providers.
  • With affiliates: When required for the provision of services.
  • For legal reasons: When required by law or necessary to protect our legal rights.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, and disclosure. These measures include encryption, firewalls, and secure server practices. However, no method of electronic storage or transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request corrections to your personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opt-out: You can opt-out of non-essential cookies and unsubscribe from our marketing communications.

To exercise any of these rights, please contact us at info@dizbi.com.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete it.

8. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect or solicit personal information from minors. If we become aware of any data collected from minors without verification of parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the beginning of this document and notify users of any significant changes via email or through our Services.

10. Third-Party Links

Our Services may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: info@dizbi.com
  • Phone: +91 9663561478
  • Address: No:9, 3rd Floor, GINSERV, CA Site, No 1, HAL 3rd Stage EXTN, behind Hotel Leela Palace, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008

Last Updated: 31 October 2024